RGP Catalog Builder Frequently Asked Questions
Complete, detailed instructions are linked at the top of
your Catalog Builder portal.
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Information: What can the RGP Catalog Builder program do for me?
2. Cost: How much does RGP
Catalog Builder cost per page?
3. User Skills and
Knowledge: Do I need certain computer skills, programs and knowledge for management
of a catalog in the RGP Catalog Builder program?
a. Refer to page 1 of this link.
b. Because the service is online, you can work from anyplace that has an Internet connection
4. Browser: Can I use this
program with the Internet Explorer or Safari browsers?
a. No. You will need
the latest version of Google Chrome.
5. Free Trial: Can I try the RGP
Catalog Builder before I sign up to create my first catalog?
a. Yes. Go to catalogs.robinglenn.com and click on "Free Trial".
6. Phones &
Tablets: Does the RGP Catalog Builder work on a phone or tablet?
a. No. Although the
catalog can be viewed on any device, the program itself only works on a laptop
or desktop computer (PC or Mac).
b. Because the service is online, you can work from anyplace that has an internet connection.
7. Multiple Users: Can more than one
person use the RGP Catalog Builder at once?
a. Yes, using the same
8. Production Time: How long does it
take to produce a catalog with the RGP Catalog Builder?
a. If the user is
computer-fluent, a 100-horse catalog can easily be produced in a few days.
9. Time Limit: How long can I refresh
(update) the pedigrees on the RGP Catalog Builder?
a. Sixty days. In 60
days, or five days after the sale date (whichever is earliest), the catalog
will remain in your portal and online, but it will become un-editable and
10. Slow processing: The pages are
taking a 'long time' to build.
a. Speed can be
affected by your own internet connection.
b. The pages are being created as soon as you enter the horses, but you can click 'Build Page' for a horse you need on-demand.
c. The program has to
go into the AQHA database and then the RGP database to search, filter, sort and
design the information, so larger sires and dams will take longer. Speed is
expected to increase within the next year.
d. It is recommended
that you enter a large group of horses at once, which can be done from a spread
sheet import, then allow time to let the program build the pages.
11. 'Lost' or misplaced
information from a catalog import: Some information on my spread sheet
didn't appear in the Catalog Builder; or some information on my spread sheet
went to the wrong fields in the Catalog Builder.
a. The column headings
on the spread sheet must be correct, and the information must be put in the
proper column. An Import Template is included with the program at
b. See the information
at this link: https://catalogs.robinglenn.com/Account/Help?id=1#11b
12. Changes: My changes
a. This can appear to
happen to users with a slower internet connection. If you clicked the 'Save
Changes' button, the changes did save on the RGP web server but possibly
due to your internet speed, they may not show up for a bit.
13. Changes to Performance
Record: Why won't the program let me make changes to a performance record?
a. To protect both buyers
and sellers, the AQHA/RGP performance record cannot be changed on the sale
horse. If you think a performance record contains an error, please contact
14. Research: What research is provided
on an American Quarter Horse?
a. See Page 2 at this
15. Research: Are AQHA Incentive
Fund earnings included?
16. Research: Are APHA
Breeders Trust earnings included?
a. No. RGP has been
unable to obtain APHA Breeders Trust earnings.
17. RGP Database: What information
is recorded in the RGP Database?
18. RGP Records: Why are
RGP data reports attached to each horse's page?
a. Free RGP data
reports are attached to each horse to allow you to customize the catalog page
19. RGP Database Account: Are the funds in
my existing account at www.RobinGlennPedigrees.com transferable to
a. No, you have to
create a separate account at https://catalogs.robinglenn.com. Funds in your
RobinGlennPedigrees.com account cannot be used for your Catalog Builder account.
20. Paint (APHA), Grade, Appaloosa (ApHC)
& Thoroughbred (TB) horses: How do I enter a paint, appaloosa, grade
or other non-AQHA horse?
a. Enter the horse's
name and registration number. Then choose the breed from the drop-down box.
b. Complete all
information on the sale horse, including foaling date, color, breed, and sex.
c. Enter Sire and Dam
names and numbers, choosing the correct breed from the drop-down box.
d. Enter the Dam's
sire name, choosing the correct breed from the drop-down box.
e. After saving, Click
on Enter/Edit Family Tree and type in the family tree information.
21. Naming Sale Horses: Should I add a
breed designation (APHA or ApHC for example), to a horse's name in the horse
a. Only the horse's
name should go in the horse name field. The breed should be chosen from the
22. Paint (APHA), Grade, Appaloosa
(ApHC) & Thoroughbred (TB) horses: What research is provided for non-Quarter
a. RGP Database
[money-earning] information will be provided for non-AQHA breeds. A Thoroughbred's
AQHA activity will also be included (but not TB activity). All other research,
such as APHA, ApHC or other breed association points and
awards, must be researched by you and added by hand.
b. Go to MySales/Actions/Proofing
Report to see which horses have Thoroughbreds in their families that need
researched with the Jockey Club.
23. Importing Breed codes: On my consignment
import spreadsheet, do I have to include the breed code for non-AQHA horses,
sires, dams, dam's sires, or covering sires?
a. Yes, in the proper
column, list the correct breed code for that horse. An import catalog template
is included with the program at My Sales/Actions/Import Consignments.
24. Double-registered horses: How are
double-registered paints (APHA) handled in the Catalog Builder?
a. Sale Horses: Use
the AQHA name when you enter a double registered sale horse and leave the
breed code on the default AQHA setting.
b. Horses in the
Family: If the double-registration has been discovered by RGP, the
program is designed to find the matching AQHA name and report the information
c. Notice: RGP will
not be held responsible for knowing that a horse is double-registered. If
double-registration has been discovered, it's noted in the RGP Database. (All
double-registered paints recorded in the RGP Database default to the AQHA name).
25. Finding an AQHA Horse: I entered a
horse's name and clicked 'Find (AQHA Only),' but was not successful.
a. You must enter both
the correct registration number and the correct name for the program to find a
registered Quarter Horse.
26. Finding an AQHA Horse:
I entered the horse's name and registration number and clicked 'Find
(AQHA Only),' but was not successful.
a. Verify the horse's
spelling and the number. If the program does not find a name and number
combination, that name and number combination does not exist in the AQHA
27. Internet Presentation: Can the Internet
Catalog Presentation be viewed on a phone or tablet?
a. The Internet
Catalog can be viewed on all devices and in all web browsers.
28. Internet Presentation:
How do I put the internet presentation on my own web site?
a. Simply copy and
paste the link to the appropriate page on your site, or copy and paste the link
into an email for your web designer.
29. Send Pages to Internet:
What does this mean?
a. Until you click
this button, only a 'preview' shows on the internet, which shows everything
from the top of the page through the horse's performance and produce. Once you
are satisfied that all pages, specifically the sire and dam paragraphs, read
the way you want them to, clicking this button will change the internet
presentation to show the entire catalog page on each horse.
30. RGP Catalog App: What is the RGP
a. Download the RGP
Catalog App to your smartphone or tablet by going to iTunes for Apple devices
and Google Play for Android devices.
b. View an App
tutorial at this link: http://www.robinglenn.com/catalog-app/
31. RGP Catalog App: Can I submit my catalog
a second time to the RGP Catalog App if I decided to make changes?
a. No. The catalog can
only be submitted to the RGP Catalog App once. Please make sure your
entire catalog is completely finalized before sending it to the App. In fact,
it is recommended that you wait and send the catalog to the App after the
printed book is at the printer's.
b. To preserve the
integrity of the information being presented to buyers, the Catalog App pages must
exactly match the pages in the printed catalog. Buyers must have
confidence that both versions of the catalog are the same.
32. Text Case: I want the sale horse's
name to appear in all capital letters.
a. The top of the RGP
Catalog Builder page presents in upper and lower case. It will not present in
all upper case letters.
b. Please enter
information in upper/lowercase while adding or editing catalog information,
adding or importing consignments and typing family trees on non-Quarter Horses.
This will allow names like 'McDonald' to present correctly.
ranch/owner initials that need to be in all capital letters: you can add words
to the 'All Caps' list. Instructions are on the Add/Edit Consignment
33. Photos: What file type (format) and photo resolution do I need to use?
34. Unregistered Horses: If I have an
unnamed foal whose registration is applied for, how do I name it in the
b. Include 'Papers in
association.' in footnotes.
c. Click the 'AQHA
Foal Not Registered Yet' box.
35. Unregistered Horses: If
I have an unnamed foal that does not have registration papers pending (i.e.
papers have not been sent to the association), how do I name it in the program?
'Registration has not been applied for.' in the footnotes.
c. Click the 'AQHA
Foal Not Registered Yet' box.
36. Sessions: My catalog has
different sessions. How do I handle that?
37. Sessions: How do I hip
number by session?
38. Covering Sire Paragraphs:
Does the program produce covering sire reference paragraphs for all covering
a. A covering sire paragraph
will only be generated on AQHA registered covering sires, foal-at-side sires,
or embryo-at-side sires for the 'Reference to Covering Sires' pages. An option allowing
you to write covering sire paragraphs for non-AQHA horses is built into the program.
39. Importing Corrections: If I imported my
horses from a spread sheet, but I later want to make changes to their
information, can I re-import a corrected spread sheet?
a. No. Changes to previously
imported horses have to be made by hand on the Horse Info screen. Only new
horses will be imported from your spread sheet.
40. AQHA Parents: If I have a
non-AQHA horse with an AQHA parent, do I have to manually fill in the family
tree for the AQHA parent's side?
41. Import vs. Upload: What
is the difference between 'import' and 'upload'?
a. Import: The
transfer of data from a resource such as a catalog to another program.
b. Upload: The act of copying
an entire file to the web, such as a photo.